Truck Driver/Donation Pick-ups

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Job Title:  Truck Driver/Donation Pick-ups

Reports To: Donations Supervisor

Job Function:  Serves as an ambassador for the ReStore to provide quality customer service to donors and shoppers. Goes out to make donation pick-ups and loads and unloads the tuck. Prepares merchandise for the sales floor and helps customers with loading purchases.


  • Drive truck in a safe manner to pick up donated goods, organizing pick-ups by location.
  • Screen product for quality and ability to sell.
  • Load and unload truck in a safe and damage-free manner.
  • Work with volunteers to make their experience meaningful.
  • Return donor calls when necessary.
  • Maintain excellent customer service in regard to donors and shoppers.
  • Maintain accurate records of donor contacts and donations.
  • Maintain the interior of the truck (front and back) in a neat and clean fashion.
  • Assist in stocking the store as directed and in maintaining a safe and orderly receiving area.
  • Assist in testing merchandise as needed.
  • Assist in cleaning and arranging merchandise.
  • Assist customers in loading purchased merchandise.
  • Perform other duties as assigned.


  • High school diploma or equivalent.
  • Excellent donor/customer service skills.
  • Must have a valid driver’s license and an excellent driving record.
  • Must have experience in truck driving.
  • Able to lift 50lbs. and be on your feet for 6-7 hours per day.

Critical Performance Outcomes:

  • Maintaining excellent customer service.
  • Meeting all pick-up schedules.
  • Ensuring safe operation of truck.
  • Accepting only saleable merchandise.